Warranty service
◎ Join LINE customer service ( @poshpaws ).
◎ Provide purchase information for warranty inquiries, detailed photos and videos of products to be repaired.
◎ Under warranty: During the one-year warranty period, if any maintenance accidents occur that are not caused by human factors, our company will bear the transportation costs.
◎Outside of warranty: After the machine parts are inspected by our company's maintenance personnel before repairing, and the fault location and quotation are notified, repair accidents caused by human factors will be charged for parts, and an additional shipping fee of 300 yuan will be charged. If the customer is unwilling to submit the product for repair, a maintenance and delivery fee of RMB 500 will be charged.
◎ If you are sure to send it back for repair or replace parts or spare parts during the warranty period, please package the product properly in a carton.
◎ If the warranty period exceeds or the following reasons occur during the warranty period, the company will assess the cart's condition and charge a fee or it will be unable to repair it.
˙Removable accessories or accessories attached to the body are missing (such as fan covers, screws).
˙Excludes surface coating, baking paint and electroplating.
˙Failure or damage caused by improper use or use not in accordance with the instructions.
˙Damage caused by improper storage methods, accidents or natural disasters.
˙The fabric stitches are damaged or cracked after use, and deformation, mold, or rust are caused by harsh environmental conditions (including high humidity, ice, and snow) and failure to adequately maintain the product (including mold, insect damage, and sun exposure).
˙There is no warranty for damage to the padding, fabrics and consumable parts caused by normal daily use of the product.
˙Damage caused by repair actions by unauthorized persons.
˙Damage caused during air freight or other transportation.